FAQS - ENGLISH
Q. When will I get my results?
A. If you are swabbed before 12PM, you will most likely get your results by 5PM. If you are swabbed after 12PM, you will get your results the next business day, by 5PM. We guarantee that your results will be emailed to you within 24 hours of the laboratory receiving your nasal swab.
Q. Can you include my Passport Number or Collection Time on my results sheet?
A. Yes, please let a Labtox Employee know if you need extra information for travel on your results sheet.
Q. Can you fill out the Certificate of Testing issued by the Japanese government?
A. Yes, if you bring a printed copy of the Certificate of Testing with your NAME, PASSPORT NUMBER, GENDER, and DATE OF BIRTH, we will fill out the rest. However, please understand that instead of a physician’s signature, we will include your time of testing on your test results sheet.
Q. Can I get a hard copy of the test results sheet and the Certificate of Testing?
A. We will email you a PDF file that includes a scanned copy of both documents. Please let a Labtox Employee know if you would like to pick up the hard copy, and we can schedule a pick up time.
Q. Does my billing address need to be in the United States?
A. No, the billing address does not have to be in the United States. Please make sure the address is complete (INCLUDES POSTAL CODE) and written in English. We will email you your receipt once the test results are complete.